FAQ

We’re an independent developer, not affiliated with Native Instruments, that’s why our instruments won’t work in free Kontakt Player and require a paid full version of Kontakt.

Yes, all our products are compatible with the newest versions of Kontakt. Only make sure you have the full paid version of Kontakt, not free Kontakt Player. The latter doesn’t work with instruments not powered by Native Instruments, which is our case.

Sorry, but we don't provide any educational discounts.

For the payments we use third-party service called 2Checkout. Please contact them concerning payment failure: https://www.2co.com. Also we suggest you to inquire your bank as well to find out the reason why it declined the transaction.

Unfortunately, our instruments, being digital downloads and unprotected against piracy, are not a subject for a refund. All our sales are final. It is stated in terms and conditions and you agreed upon it prior to the purchase.

Due to the different tax system in our state the VAT is not included in the price. So it's not possible to reimburse it. However we’ll gladly send you an invoice. Just submit a ticket.

We can't reveal the dates of the future sales. If we have one, you'll be notified via email as one of our customers/subscribers.

Unfortunately, our sales don't assume "ex post facto" refund or discounts.

Please check whether your bank card was charged indeed. Because sometimes clients only form an order, but leave it unpaid. However if you’re charged, we kindly ask you to send us any confirmation, for example a screenshot of your bank statement so we could handle the issue.

Unfortunately due to technical impossibility of Kontakt sampler to limit the usage of libraries, we can't provide any trial versions. Please check Youtube for the review videos by our clients. There are plenty of them.

In case of macOS each purchased instrument must be downloaded and unpacked manually, using this instruction: https://www.ilyaefimov.com/downloader/product-installation.html. The Installer is not mandatory, it just eases the process.

Our products require neither serial numbers nor activation. And if you see Demo mode alert or "Not Activated" warning in Kontakt, it means that you’re opening the instrument in free Kontakt Player, not in full paid version of Kontakt. The former doesn’t support third-party libraries not affiliated with Native Instruments, which is our case. So please use Kontakt Full instead of Kontakt Player. This requirement is stated on the product’s page.

Before unpacking .rar files please make sure that they have been downloaded entirely. Most of the unpacking issues are caused by corrupted (not fully downloaded) files. If necessary, use a third-party download manager, which can resume broken downloading process. All .rar files that have “part” in their names must be of same size (1.07 Gb) except for the last one in the sequence.

Double-check that downloaded .rar files have not accidentally obtained additions, like (1) or (2), in their names because of several download attempts.

You can always download your purchased libraries by just logging in to our web-site and proceeding "Support” -> “My orders". There you'll find permanent download links.

In order to launch any of our instruments, please, open the Kontakt browser (look on the left-hand side of the Kontakt interface) and click the “Files” tab. Find the folder, where to you have installed/extracted the instrument earlier, and double-click on the .nki file which should be in that folder. It’s displayed in the lower window, beneath the main browser.

If your Kontakt version is lower than v7 then, unfortunately, it’s not possible to add third-party instruments like ours via Libraries tab, because this feature is available only for libraries powered by Native Instruments. You can use the Quick-Load Catalog option allowing Kontakt to find and store the location for faster browsing and loading.

If you're on the newest Kontakt 7 it allows adding third-party instrument folders in the Browser pane, though without a fancy picture. 

This happens with owners of Komlete Kontrol. Please check the title in the upper left corner of Kontakt instance, which the instrument has been opened with. Sometimes Komplete uses newer Kontakt Player rather than older paid Kontakt Full. To avoid it go to Komplete Kontrol > Edit > Preferences > Plug Ins and untick "Always use the latest version of NI Plug in".

When making too many download attempts or getting files in several streams your IP can be temporarily blocked by our server. Either wait for some time to be unblocked or submit us a ticket if it’s urgent

Probably you're entering a wrong purchase code, confusing it with an order number. Please know that the purchase code must have 20 characters - numbers and letter of both cases. Look for it either in purchase email or at our web-site in "Support->My Orders" section.

Due to NI Kontakt synchronization algorithm this only can be done resorting to certain tricks, like converting 6/8 measure to 4/4 triplets or bouncing/freezing a Strum track and shifting it backward for one beat.

All the midi files, the demos were created from, can be downloaded at our web-site. At each product's page there is an audio player. Check out two little icons after the title. Clicking the first one - downloads the demo mp3, the second one - will provide you with the midi file.